Overview

This website is operated by HAYA GARDENS. Throughout the site, the terms “we”, “us” and “our” refer to HAYA GARDENS. HAYA GARDENS offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by WordPress. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Please be advised that some of our products are seasonal in nature. While we will make every effort to source the exact flower specified in your order, in the event that it is unavailable, we will substitute it with the closest alternative flower of equal or greater value to ensure the quality and integrity of your purchase. Please note that in such cases, no refunds will be provided.

Additionally, for orders outside of Dubai, there is a minimum order requirement of 350 AED per bouquet, and no refunds will be issued.

Privacy

HAYA GARDENS is committed to protecting our customers’ privacy. We feel it is important that you fully understand the Terms & Conditions under which we use the information we gather from you through the use of our website located at URL www.meliaflower.com. We will never share your personal information with anyone except as described in this Policy.

Security

HAYA GARDENS make browsing and shopping easy, convenient, and safe. Any private information submitted to us (including credit card numbers, names, addresses, and telephone numbers) is encrypted using SSL (secure socket layer) technology ensuring that private information cannot be read as it crosses the Internet. HAYA GARDENS does not store any credit card information on our website, so your billing information is not accessible to others.

Cookies

Our site may use “cookies” to enhance the User experience. Users’ web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent.

Age Verification

HAYA GARDENS is intended for use by individuals 18 years of age or older. Users under the age of 18 must get the assistance of a parent or guardian to use this site, specifically with regard to purchasing and payment processing.

Termination

HAYA GARDENS may, in its sole discretion, terminate your account or your use of the site at any time if you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service. We also may terminate this agreement at any time without notice, and you are personally liable for all the amounts due up to and prior to the date of termination.

Product & Pricing

HAYA GARDENS attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the images and colors that appear on our site are the same as the actual product at the store. All of our floral products are hand-designed and are hand-made and contain fresh flowers. That being the case, certain flowers and accessories may not be available and may be subject to replacement. We reserve the right to discontinue any product at any time depending on its availability.

Payment Method

You may pay your orders online thru debit and credit cards (Visa, MasterCard, American Express, Discover).

Payment gateways available are Stripe, Paypal, and Checkout.

Billing & Delivery Address

We will verify the accuracy and completeness of the billing information provided for all purchases made at our store. We reserve the right to refuse any order with incomplete details. We require a recipient’s address and contact information to ensure correct delivery.

Delivery

All orders placed on this site are subject to the seasonal availability of flowers. As such, you agree to substitutions that may be necessary to arrange a comparable product. The products will be delivered according to the delivery schedule and instructions provided with the order.

If you have any questions about these Terms & Conditions, the practices of this site, or your dealings with this site, please contact us at:

Contact Information

www.meliaflower.com

Mishkah, Al Qouz Industrial Area 3, Goshi Warehouses, Warehouse 22

+971 50 609 5289

info@meliaflower.com

Important Legal Information

HAYA GARDEN’s products, images, logos, and all other items contained on this site are protected by UAE law. It is expressly prohibited to reproduce, use, modify, or in any way display or distribute this information without permission. The user further agrees that these conditions cannot be modified by any oral statements or any other dealings between HAYA GARDENS and the user.

HAYA GARDENS reserves the right to correct, update, modify, or otherwise change the terms and conditions of sale, information, and prices at any time at our sole discretion and without notice. HAYA GARDENS, its agents, affiliates, or employees shall not be held liable for any indirect, incidental, punitive, or consequential damages arising directly or indirectly from the use of any of the information contained in or received from this site.

Copyright Contents

All images of this website are the property and copyright of Haya Gardens Trading LLC and protected under UAE federal law.

Usage Rights: All of the images on this website are copyright to Haya Gardens / hayagardens.ae unless otherwise credited. All rights are reserved, and no usage or reproduction of any type may be made of any image taken by or copyrighted to Haya Gardens without express permission.

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